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Understanding Your Visit
We know that understanding medical bills isn’t always easy. You may wonder why you’re charged for more than one service during a single visit. That’s a great question — and we’re here to help explain it in simple terms.
Updated Model of Care
You might notice that some visits are separated into Preventative/Wellness and Office/Medical Management. This is part of an updated model of care per the American Medical Association, where wellness checks are distinct from the management of chronic or acute conditions.
We know that understanding medical bills isn’t always easy. You may wonder why you’re charged for more than one service during a single visit. That’s a great question — and we’re here to help explain it in simple terms.
Here’s why:
Wellness Visits Are Focused on Prevention
- A Preventative Wellness visit is specifically about assessing your overall health and preventing future illnesses. It does not include treatment for existing conditions or any complex medical management.
Office Visits Are for Active Health Issues
If there are ongoing conditions or sudden health concerns that need management, these are treated in a separate office visit.
Commonly Asked Questions
Your visit might include more than one type of care. For example:
- You come in for your annual wellness checkup
- During the same visit, you talk to your doctor about a new issue, like a cough, back pain, or ongoing health concern
In this case, your doctor is providing two different services. That’s why your bill may include a separate charge for each. It helps ensure your full care is accurately documented and supported by your insurance.
Today, billing is based on the level of care provided — not on how many questions you’re asked or how many forms are filled out. Your doctor’s time, medical decision-making, and any extra care coordination (like reviewing test results or planning follow-up) are part of what’s reflected in your bill.
During your visit, you might talk to a nurse or medical assistant before seeing your doctor. That’s part of a team-based approach that helps gather helpful details and make the most of your time with the doctor. Your provider reviews everything to ensure your care is personalized and complete.
Have questions?
We follow national guidelines that help ensure your visit is billed correctly and fairly. If you ever have questions about your bill, our team is ready to explain it clearly and respectfully. Please don't hesitate to contact us at (712) 722-1271.
Your health is our top priority — and that includes helping you understand how your care is delivered and documented.