Patient Guide

Please bring a photo identification card and insurance card with you.

Specialty Clinic, Behavioral Health, Surgery Center, Siouxland Memory Care, Laboratory, and Radiology appointments:

Please arrive at the Sioux Center Medical Clinic entrance located on the east side of the hospital to complete your registration process.

Cardiac Rehab, Therapy Services, Wound & Ostomy Care, and Foot Care appointments:

Please arrive at the therapy entrance located on the southwest side of the hospital to complete your registration process.

24/7 Emergency Center (ER)

Our ER has its own registration area with a private entrance located on the north side of the hospital that is available 24/7 for patients with a medical emergency.

While Sioux Center Health is ready to provide your healthcare needs, there will be a few things you can do to prepare for your hospital visit.

• Please follow the instructions provided by your physician’s office, such as whether not to eat or drink for a specific time period prior to a procedure.
• Please let your care team know if you use contact lenses, dentures, or prostheses. To keep your items safe, we recommend storing hearing aids, eyeglasses, dentures, and contact lenses in their containers when not in use. You're welcome to bring personal hygiene items from home, though we do provide essentials such as a toothbrush, toothpaste, comb, and tissues.
• If you have information on any medications you are taking, including medication name and dosage, please bring it with you.

Sioux Center Health is dedicated to providing you with the best possible healthcare. As part of this commitment to quality, we want to make sure you are treated with dignity and respect, and that you are given all the information you need to understand your condition and make decisions about your treatment. View our Patient Rights & Responsibilities.

It is difficult for people to make decisions when under pressure or emotional strain, particularly when there are no clear-cut answers. Issues such as the use of life-sustaining treatments and determining choices of healthcare require a great deal of discussion and careful thought. Learn how you can create advance care plan to ensure your wishes are followed.

At Sioux Center Health, we are committed to deliver the best care to all our limited English proficient (LEP) patients. We provide on-site certified medical interpreters to provide fluid, transparent, and accurate communication. Our interpreter services are provided free of charge to the individuals being served. Interpreters are available from 8:00 AM to 5:00 PM on weekdays and also provide 24-hour video remote interpretation using Propio Language Services.

Our interpreters will treat you with dignity and respect in a 100% confidential environment. If you or a family member does not speak English and would like an interpreter, please contact your nurse or a social worker.

Sioux Center Health takes your privacy very seriously. We want you to feel safe knowing your personal and medical information is protected throughout the entire healthcare system. Please review our Privacy Policy for more information.

Sioux Center Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Sioux Center Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Non-discrimination requirements and statement: [English] [Spanish]

The Health Insurance Portability and Accountability Act (HIPAA) is a broad law that covers health insurance and healthcare privacy information. This page briefly covers the law and generally describes what it means to you.  You can also look below to find how to report practices you believe might not be in compliance with the HIPAA regulations.

To find detailed information about HIPAA you can go to the HIPAA page on the United States Department of Health & Human Services website.

About HIPAA

HIPAA is a broad law that:

• Protects health insurance as workers change jobs or become unemployed
• Provides for privacy, security, and confidentiality of health information
• Makes it illegal to release health information to inappropriate parties or to fail to protect health information from release.

Confidential or protected health information (PHI) is any health information that includes any of the following:

• Patient identity
• Medical record number
• Address
• Age
• Social security number
• Any other personal information that patients are asked to provide

Confidential health information may also include:

• Why a person is sick or in the hospital
• What treatments and medications patients may receive
• Other observations about the patient’s condition or past health conditions

Reporting Non-compliance with HIPAA

Sioux Center Health remains committed to protecting medical information about our patients. We are required by law to:

• Keep medical information about patients private
• Give patients notice of our privacy practices as it relates to our intended use and disclosures of medical information about them
• Follow the terms of the notice that is currently in effect

If you are concerned that privacy rights may have been violated, or if you have questions, please do one of the following:

• Contact our Regulatory Specialist at (712) 722-8362, or by email at amy.vanbeek@siouxcenterhealth.org
• Call the Avera Health Compliance Hot Line at (888) 881-8395

You may use the online form to report practices you believe may not be in compliance with laws, regulations, or our own policies. Under no circumstance will you be penalized or retaliated against for filing a complaint in good faith.