Patient Guide

Patient Guide

Patient and Family-Centered Care

Thank you for choosing Sioux Center Health for your health care needs. Our healthcare professionals are dedicated to creating a welcoming, compassionate environment for you while providing you with exceptional health care services.

Registration

Please bring with you a photo identification card and insurance card.

For medical clinic, specialty clinic, behavioral health, siouxland memory care,  laboratory, and radiology appointments or surgical procedures, please arrive at the main entrance located east side of the hospital to complete your registration process.

For cardiac, therapy services, and wound/foot care, please arrive at the therapy entrance located on the southwest side of the hospital to complete your registration process.

Emergency Center has its own registration area with a private entrance located on the north side of the hospital that is available 24/7 for patients with a medical emergency.

Preparing for Your Visit

While Sioux Center Health is ready to provide your health care needs, there will be a few things you can do to prepare for your hospital visit.

  • Please follow the instructions provided by your physician’s office, such as whether not to eat or drink for a specific time period prior to a procedure.
  • If you have information on any medications you are taking, including medication name and dosage, please bring it with you.
  • Leave any valuables at home or send them home with a loved one.

Tobacco-Free Facilities

For your health and well-being and for all our patients, tobacco use is not permitted anywhere on the Sioux Center Health campus – referring to all buildings, grounds, or parking lots.

Patient’s Rights & Responsibilities

Sioux Center Health is dedicated to providing you with the best possible health care. As part of this commitment to quality, we want to make sure you are treated with dignity and respect, and that you are given all the information you need to understand your condition and make decisions about your treatment. Patient Rights

Advance Care Planning

It is difficult for people to make decisions when under pressure or emotional strain, particularly when there are no clear-cut answers. Issues such as the use of life-sustaining treatments and determining choices of health care require a great deal of discussion and careful thought. Learn how you can create advance care plan to ensure your wishes are followed.

Privacy Practices

Sioux Center Health takes your privacy very seriously. We want you to feel safe knowing your personal and medical information is protected throughout the entire healthcare system. Please review the following brochures carefully: [English] [Spanish]

Non-Discrimination and Accessibility

Sioux Center Health comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Sioux Center Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Health Insurance Portability and Accountability Act

The Health Insurance Portability and Accountability Act (HIPAA) is a broad law that covers health insurance and healthcare privacy information. This page briefly covers the law and generally describes what it means to you.  You can also look below to find how to report practices you believe might not be in compliance with the HIPAA regulations.

To find detailed information about HIPAA you can go to the HIPAA page on the United States Department of Health & Human Services website.

About HIPAA

HIPAA is a broad law that:

  • Protects health insurance as workers change jobs or become unemployed
  • Provides for privacy, security, and confidentiality of health information
  • Makes it illegal to release health information to inappropriate parties or to fail to protect health information from release.

Confidential or protected health information (PHI) is any health information that includes any of the following:

  • Patient identity
  • Medical record number
  • Address
  • Age
  • Social security number
  • Any other personal information that patients are asked to provide

Confidential health information may also include:

  • Why a person is sick or in the hospital
  • What treatments and medications patients may receive
  • Other observations about the patient’s condition or past health conditions

Reporting Non-compliance with HIPAA

Sioux Center Health remains committed to protecting medical information about our patients. We are required by law to:

  • Keep medical information about patients private
  • Give patients notice of our privacy practices as it relates to our intended use and disclosures of medical information about them
  • Follow the terms of the notice that is currently in effect

If you are concerned that privacy rights may have been violated, or if you have questions, please do one of the following:

  • Contact the Regulatory Specialist Amy Van Beek at (712) 722-8362, or by email at amy.vanbeek@siouxcenterhealth.org
  • Call the Avera Health Compliance Hot Line at (888) 881-8395

You may use the online form to report practices you believe may not be in compliance with laws, regulations, or our own policies. Under no circumstance will you be penalized or retaliated against for filing a complaint in good faith.

More Information